Perform QA Automation with experience in test strategy, framework setup, script writing in JavasScript/TypeScript, using Cypress & Webdriver IO, API automation, CI/CD setup, defect management, and tools like Selenium, Java, and Lighthouse, Insomnia, Browserstack.
As a Test Automation engineer, lead the transformation of testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies.
Develop and implement automation testing strategies, and ensure the quality of the product.
Create test plans and procedures based on product requirements
Design and implement a QA test framework for the Service Cloud, Chat features on Salesforce.com platform in collaboration with the scrum team.
Ensure the quality of the product by designing and executing test plans and test cases.
Collaborate with Product owners, Technical Product Owner/Development Lead, Architects, and cross-functional IT teams in the US and offshore locations to identify and resolve defects and issues.
Report on bugs and track their status with the development team to resolution.

Desired Background/Knowledge/Skills

Proficiency in JavaScript
Experience with automation testing frameworks and tools such as Selenium, Protractor, Cypress, and WebDriver IO.
Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Develop and maintain automated test scripts using JavaScript and other relevant tools and technologies.
Understand business and technical requirements for automation work
Prepare Testrail and test suites/ test scenarios for QA work
Own the testing and defect triage of business deliverables.

Basic Requirements

Bachelors or Masters degree in Information Technology, Computer Science, or Business from an accredited university.
3-6 years of experience in a role as a QA Automation Engineer and experience in preparing, conducting, and documenting software tests
Proficiency in at least one of the test automation frameworks (e.g.: Selenium, WebdriverIO, Provar)
Experience with REST/SOAP integration testing
Ability to manage and set up Continuous Integration (e.g. Autorabit, Jenkins, Bamboo)
Familiarity with SQL/SOQL Queries
Experience working in Agile Scrum or SAFe frameworks is a plus
Understanding of Salesforce Service Cloud functionality, platform capabilities, and features including Chat, Knowledge, and forums is preferred.
Solid grasp of software development life cycle (SLDC) and Continuous integration/continuous delivery (CI/CD) pipelines using the latest DevOps tools such as Jenkins, GitHub, Bitbucket, Jira, SonarQube, and Dynatrace.

Salesforce QA Automation Engineer