Salesforce FSL CoE Lead

Solid previous experience as a Solution/Technical Architect in the Salesforce Field Service, CRM, Contact Centre, or Customer Service space:

• Able to translate business requirements into the technical design specification, Create prototypes quickly and re-architect them for production readiness. Business requirements assessment and delivery of findings including key pain-points. Proposes solutions to meet business needs, and ROI where applicable
• Must be Salesforce Certified Field Service Lightning Consultant & Service Cloud Consultant.
• 12-20 years of IT experience and minimum 8 years exp in Salesforce
• Deep functional understanding of the field service operations and processes
• Prior experience with Field Service Lightning configuration, End-to-end Field Service Lightning implementation
• Firm understanding of Salesforce.com best practices should have working knowledge in Service Cloud
• Proficient in creating Triggers, Apex Classes, SOQL queries, data migration, triggers, custom settings, validation rules, and Process Builder, DataLoader.
• Experienced in developing high performance Lightning Web Components
• Experience with setting up FSL data model (Asset, Case, Entitlement, Service Contract, Service Contract Line Item, Work Orders, Service Appointments, Service Resources, Territories)
• Strong functional and technical implementation knowledge of work order management, inventory management, asset management, scheduling, service resource management and service contract functionality
• Ability to configure Service Rules and Objectives in support of Field Service business processes
• Experience installing FSL managed package and guided setup configuration
• Experience with Community Cloud, Service Cloud, SFDC integration, and ERP integrations.
• Create robust and scalable large-scale enterprise applications.