Salesforce Engineer

• Assist stakeholders and teams to understand the capabilities of Communications Cloud (Vlocity) and guide team members on techno-functional implementation aspects.
• Work with stakeholders to design solutions and define and refine requirements for the Salesforce architecture.
• Understand business requirements and develop solutions using your experience of Salesforce and Omni Studio - specifically using components like Omni Scripts, Data Raptors, Flex Cards, Integration Procedures and Vlocity Product Console.
• Support existing and future sales, services, marketing, and ops pursuits by infusing a depth of knowledge around Comms Cloud specific business processes, data requirements, and technical complexities.
• Establish and provide technical leadership and guidance to development teams to ensure high-quality code and adherence to best practices.
• Create a culture of enablement, working with other leaders in practice to keep up to date with the latest trends and technologies in the Salesforce ecosystem.
• Design and implement complex Salesforce solutions, including integrations with internal and external systems.
• Extensive experience as a Salesforce Technical Architect covering Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Vlocity and Communications Cloud.
• Strong knowledge of Salesforce/Velocity architecture, environment management, release management, source control, and deployment methodologies.
• Experience with end-to-end implementations, integrations, and enhancement projects. Delivering overall solution architectures for CRM applications.
• Understanding of Velocity specific custom objects and Communications Cloud specific platform processes.
• Knowledge of OOTB functionality and the ability to guide developers between using configuration or coding.

Required Skills

• Integration Procedures and Velocity Product Console