Salesforce Developer / Administrator

We are seeking a skilled and detail-oriented Salesforce Developer / Administrator with strong expertise in Sales Cloud and Service Cloud, along with hands-on experience in Salesforce configuration and data management. The ideal candidate should have excellent communication skills and be capable of supporting business needs through efficient CRM customization and administration.

• Implement and maintain Sales Cloud and Service Cloud configurations.
• Manage bulk data operations using Workbench and SOQL.
• Create and optimize validation rules , formulas , flows , and flow builders to support business logic.
• Handle profile management , including permission sets and user creation.
• Design and manage Lightning page layouts and dynamic forms .
• Manage Salesforce relationships , custom fields , and record types .
• Build and maintain reports and dashboards to enable effective business insights.
• Handle case management scenarios including email-to-case setup and configuration.
• Nice to Have:Hands-on experience with Apex and Triggers .
• Knowledge of Web-to-Lead implementations and configuration.
• Qualifications:5 to 10 years of proven experience working with Salesforce Sales and Service Cloud .
• Strong understanding of Salesforce data architecture and configuration best practices.
• Familiar with Lightning Experience , including page layouts and UI customizations.
• Experience in business process automation using Flows .
• AZ-900 Certification is mandatory .
• Soft Skills:Excellent communication and interpersonal skills .
• Ability to collaborate with cross-functional teams and stakeholders.
• Problem-solving mindset with attention to detail.