Role Description:

Lead discussions with customer stakeholders to gather and groom business requirements specific to Salesforce CRM Analytics (CRMA).
Collaborate with Technical Product Owners (TPOs) and Solution Architects (SAs) to capture and refine functional and technical inputs for CRMA user stories.
Design and implement the technical and architectural components of Salesforce CRM Analytics solutions.
Build and demo dashboards to business stakeholders; gather feedback and iterate as needed.
Provide expert consultation to the CRMA delivery team and resolve complex technical and business queries.
Ensure solution design and implementation align with Salesforce and industry best practices.
Translate insights into meaningful business stories with proper verification and validation of data.
Mentor and coach junior team members in dashboard design, dataflows, and CRMA-specific development.

Responsibilities:

Develop dashboards, datasets, and lenses using Salesforce CRM Analytics (formerly Wave / Einstein Analytics).
Design and build Dataflows and Recipes for data preparation and modeling.
Use SAQL (Salesforce Analytics Query Language) for custom queries and data manipulation.
Extract, transform, and prepare data within the Salesforce Analytics platform.
Demonstrate familiarity with other BI tools (e.g., Tableau CRM) as an added advantage.
Collaborate across multiple teams to deliver high-impact data visualization solutions.

Qualifications:

Proven experience in Salesforce CRM Analytics (CRMA).
Strong hands-on experience with SAQL, dashboard development, dataset creation, and data modeling.
Proficiency in building Dataflows and Recipes for data transformation.
Prior experience with Business Intelligence tools like Tableau CRM is a plus.
Solid understanding of data modeling and business storytelling through analytics.
Excellent communication and client-facing presentation skills.
Salesforce certification(s) relevant to CRMA or Data Cloud preferred.
LinkedIn profile and Trailhead link must be provided.

Salesforce CRM Analytics