Salesforce Administrator

Key Responsibilities

Salesforce Administration & Operations

• Own day-to-day administration and maintenance of the Salesforce platform
• Manage user access, roles, profiles, security settings, and sharing rules, enforcing best practices
• Perform proactive system maintenance, including security reviews, release updates, health checks, and Optimizer
• Oversee sandbox environments, backups, and integration with external applications
• Continuously identify opportunities for platform optimization and process improvements

Support & Troubleshooting

• Handle support tickets and resolve technical issues promptly
• Collaborate with cross-functional teams to implement enhancements that improve adoption and operational efficiency
• Provide guidance to users and promote best practices in Salesforce usage

Governance & Compliance

• Ensure governance, compliance, and adherence to organizational policies across Salesforce processes
• Maintain documentation and reporting for audits and internal control purposes
• Stay updated with new Salesforce features and updates to keep the platform future-ready