Salesforce Administrator

Key Responsibilities

Salesforce Administration & Operations

• Administer and maintain the Salesforce platform, ensuring day-to-day operational stability
• Manage user access, roles, profiles, sharing rules, and security settings while enforcing best practices
• Perform proactive system maintenance, including security reviews, release updates, health checks, and Optimizer
• Oversee sandbox environments, backups, and integration with other applications
• Identify and implement improvements to optimize platform efficiency and adoption

Support & Troubleshooting

• Handle support tickets and resolve technical issues promptly
• Collaborate with cross-functional teams to gather requirements and implement solutions
• Provide guidance and training to users to ensure effective platform utilization

Governance & Compliance

• Ensure governance, compliance, and adherence to organizational policies across Salesforce processes
• Monitor system usage and maintain documentation for audits and internal controls
• Stay updated on new Salesforce features and enhancements to keep the platform future-ready