Sales Ops Program Mgr ( Partner Mangement )

Job Requirements

• Serve as the primary point of contact for partner sales teams, providing day-to-day operational support and resolving issues related to tools, processes, and data.
• Manage and optimize partner onboarding, account setup, opportunity management, and pipeline hygiene to ensure seamless partner engagement.
• Collaborate closely with Partner Sales, Channel Operations, and Sales Enablement teams to support partner programs, incentives, and performance tracking.
• Monitor and respond to partner inquiries, ensuring timely resolution and maintaining high satisfaction levels.
• Drive continuous improvements in partner experience by identifying pain points and implementing scalable solutions.
• Maintain and enhance Salesforce.com configurations and workflows to support partner-specific requirements, including visibility models, data access, and reporting.
• Develop and maintain dashboards and reports to track partner performance, program effectiveness, and operational KPIs.
• Support quarterly business reviews (QBRs), partner planning cycles, and other strategic initiatives with data and insights.
• Coordinate with global teams to ensure consistent support across APAC, EMEA, and Americas regions, adapting to time zone requirements as needed.
• Document processes, create training materials, and contribute to knowledge management systems to enable partner self-service and internal team efficiency.