Sales Operations

Key Responsibilities:

Order Processing & Management

• Accurately process sales orders within set timelines (SLAs).
• Monitor orders and ensure they are fulfilled correctly and on time.

Data Maintenance & Support

• Maintain content and order data in internal systems (e.g., STS or equivalents).
• Support sales and marketing teams with system-related queries.

Collaboration & Issue Resolution

• Work with cross-regional stakeholders to resolve order issues.
• Handle escalations and customer support queries efficiently.

Reporting & Process Improvement

• Generate reports and track key operational metrics.
• Identify process inefficiencies and suggest improvements.