Sales Manager - Reactive

Position Overview:

• Proactively solicit and handle sales opportunities.
• Ensure proper and timely turnover of business for service delivery.
• Lead day-to-day sales activities, focusing on building long-term, value-based customer relationships.
• Achieve personal sales goals.

Candidate Profile:

• Education and Experience:
• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field + 3 years of experience in sales/marketing, OR
• 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related field + 1 year of experience in sales/marketing.

Core Work Activities:

Building Successful Relationships that Generate Sales Opportunities:

• Collaborate with off-property sales channels to ensure coordinated sales efforts.
• Build and strengthen relationships with existing and new customers to enable future bookings.
• Engage in sales calls, entertainment, FAM trips, trade shows, etc.
• Develop community relationships to expand the customer base for sales opportunities.
• Manage relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover to Event Management.

Managing Sales Activities:

• Participate in sales calls with team members to acquire new business or close on business.
• Execute operational aspects of booked business (e.g., generating proposals, writing contracts, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue:

• Identify new business opportunities to achieve revenue goals.
• Understand overall market dynamics, including competitors, economic trends, supply and demand, and use this knowledge to sell effectively.
• Close the best opportunities based on market conditions and location needs.
• Understand the target customer's needs and concerns to offer better business solutions.

Providing Exceptional Customer Service:

• Support the company's service and relationship strategy to drive customer loyalty.
• Ensure service excellence throughout customer experiences to grow the share of accounts.
• Execute and support company customer service standards.
• Provide excellent customer service consistent with company standards.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.

Additional Information:

• Marriott International is an equal opportunity employer.
• Committed to diversity and inclusion.
• Non-discrimination on any protected basis (disability, veteran status, etc.).