Sales Manager - Gold Loans

A Sales Manager for Gold Loans is responsible for managing a sales team to achieve revenue targets by acquiring new customers and retaining existing ones for gold loan products. Key duties include setting sales targets, developing strategies, managing a sales team, conducting market analysis, building relationships with customers and valuers, and ensuring compliance with regulations and company policies. 

Roles and responsibilities

Sales and team management:

• Manage and motivate a team of sales professionals (e.g., Gold Loan Officers) to achieve sales targets.
• Recruit dedicated sales manpower for the gold loan business.
• Train the sales team on products, sales techniques, and fraud prevention measures.

Business development:

• Identify new business opportunities and potential locations for gold loan business based on market analysis.
• Expand distribution channels and explore new avenues for sales.
• Achieve specific sales targets, such as a minimum monthly productivity and a target percentage of customer renewals.

Customer and relationship management:

• Build and maintain relationships with customers to increase retention and 'depth' of the relationship.
• Ensure timely renewals of existing customer loans to retain the client base.
• Handle customer queries and provide appropriate solutions.
• Build and maintain strong relationships with third-party valuers and valuation agencies.

Operations and compliance:

• Grow the assets under management (AUM) while meeting profitability targets.
• Monitor and analyze sales data and market conditions.
• Ensure the team follows all internal compliance and regulatory frameworks.
• Assist with audits and other ad-hoc activities as required.