Sales Manager (Delhi Area Sales)

Sales Manager

The Sales Manager assists the Director of Sales in leading and supervising the Sales Team. This role oversees and directs all aspects of the negotiation and coordination process, handling Corporate, FIT, M.I.C.E., Social, and Tour & Travel events as assigned. The Sales Manager ensures the smooth operation of the department to maximize business opportunities and deliver the highest service standards.

What will I be doing

As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Complete the relevant Hilton University courses promptly and pass the tests.
• Be familiar with hotel product knowledge and related activities.
• Promote and sell all hotel products, including rooms, catering, banquets, and more.
• Complete sales targets and related tasks set by the hotel.
• Develop sales plans, obtain approval from the Director of Sales or Commercial Director, and maintain and develop customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face-to-face visits, and other forms to achieve sales.
• Produce quotations efficiently, send contracts to customers, and follow up promptly.
• Show clients around the hotel.
• Operate the hotel reservation system to book rooms, banquet venues, etc.
• Send the team's work order promptly and ensure relevant departments receive necessary information.
• Establish and maintain strong relationships with customers, ensuring up-to-date customer information and prompt reporting of customer needs and feedback.
• Recommend other hotel chains within the Hilton group to clients.
• Collect market and industry information to share with the Sales team, capturing business opportunities and converting them into business confirmations.
• Understand and be familiar with competitors' product information, including key customers, hotel rooms, catering, and conference promotions.
• Welcome key customers, team leaders, and VIPs to the hotel.
• Motivate and train department employees to ensure optimal performance.
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings.
• Assist the Banquet Sales or Operations department in following up on events occurring during the banquet or meeting.
• Handle guest feedback or complaints.
• Maximize sales at all times and effectively forecast team and banquet revenue.
• Supervise and guide the Sales Director or sales representatives as needed in developing team quotes or contracts.
• Participate in the development of marketing plans and collaborate to achieve budgets.
• Perform assigned tasks and special tasks conscientiously.
• Design new hotel products based on market demand, set sales targets, and be responsible for related publicity and sales.
• Organize regular customer experiences or team-building events with important/potential customers to maintain and develop customer relations.
• Regularly analyze the composition of tourist source cities and formulate development plans to expand channels.

What are we looking for

A Sales Manager serving Hilton Brands is always working on behalf of our Guests and collaborating with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do the right thing at all times.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: Take responsibility for your actions and decisions.
• Urgency: Operate with urgency and discipline.

Qualifications:

• Junior College degree.
• At least 3 years of relevant experience in international hotel chains.
• Good English reading and writing skills to meet business needs.
• Strong communication skills.
• Able to work under pressure.
• Understanding of local customers with strong market analysis ability.
• Possess certain customer resources.

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated