Sales Coordinator

Key Responsibilities:

Sales Coordination

• Act as the first point of contact for customer enquiries via calls and emails.
• Maintain and update customer databases, sales records, and product information.
• Assist the sales team in preparing quotations, proposals, and presentations.
• Support field sales staff with relevant product, pricing, and inventory information.
• Coordinate with internal teams to ensure timely order processing and delivery.

Tele-sales

• Generate and follow up on leads through calls, emails, and digital channels.
• Convert leads into confirmed orders while ensuring high customer satisfaction.
• Upsell and cross-sell relevant IT and printing consumables based on customer needs.

Lead Management

• Manage enquiries and leads received through platforms such as IndiaMART and Just Dial.
• Ensure timely follow-up and proper documentation of all leads.
• Coordinate with sales and operations teams to convert enquiries into confirmed orders.

Customer Relationship Management

• Build and maintain strong relationships with existing and potential clients.
• Handle customer queries, complaints, and feedback professionally.
• Track customer interactions and provide insights to improve sales strategies.

Reporting & Analytics

• Prepare daily, weekly, and monthly sales reports.
• Monitor and report on telesales performance, lead conversion rates, and follow-up status.
• Provide feedback on market trends, competitor activity, and customer requirements.