Sales Associate

Knowledge

• Knowledge in front-end retail operations
• Selling & customer service
• Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

Skills

• Communication - Excellent verbal communication in English(Mandatory) & regional language.
• Basic computer operating knowledge
• E-mail communication
• Basic knowledge of Point of Sale system (POS)

Experience

• 1 - 3 years of relevant experience in front-end retail operations. Preferably with an established Retail Brand
• Freshers with high level of communication skills and attitude to serve customers

Success Behaviors

• Enthusiastic
• Selling(Passion to Sell)
• Interpersonal Skills
• Influencing
• Analytical
• Pressure Tolerance
• People oriented
• Strong Team Player
• Warmth / empathy
• Organized
• Willing to take Ownership
• Willingness to Learn
• Well groomed

Willingness

• Job location - Across India
• Ability to work as per Brand guidelines and set schedules.
• Extended working hours during weekends, Festivals and season time
• Shift timing - Minimum 9 hours with strict adherence
• High Integrity (non-negotiable)

Your KRA/KPI

• Attend and assist the customers at store and provide adequate product knowledge
• Influencing and selling jewellery
• Achieve target - Monthly / Seasonal
• Maintain high VM standard at store
• Addressing all customer queries
• Following up with the customers
• Ensure that the store is clean, safe and presentable for customers
• Completing payment transactions; preparing merchandise for delivery.
• Retaining the existing or new customers
• Maintain and monitor store inventory
• Coordinating with inter departmental personnel
• Working on POS, ERP system, Magento etc