Job Description
Inviting applications for the role of Management Trainee- Record to Report
In this role, the professional must have Excellent written and oral communication skills
Open to work in EST Hours. (India Time Night shift)
Good analytical skills in ticket management
Responsibilities
Monitor requests, provide support and respond to queries from our customers in an accurate and timely manner.
Ability to adapt to new technology and work on multiple applications.
Timely management of ticket resolution.
Good knowledge in Trouble shooting preferably Supply chain Management application support.
Work with multiple teams(in different time zone) for issue resolution.
Maintaining our high standards for customer communication and response times
Engaging in training opportunities on our products and key technical areas
Identifying documentation requirements in our knowledge base
SQL knowledge required for building queries
Qualifications we seek in you!
Minimum Qualifications
Batchelor degree in Computer Science.