Risk Specialist, Abuse Risk Mining

Key job responsibilities

• Scope and Influence
• Mine large data sets and convert investigations into allegations of organized abuse on the Amazon website.
• Investigate suspicious orders as well as selling and buying behavior that could pose a risk to Amazon
• Consistently achieve/exceed weekly targets and quality standards for investigations to reduce the abuse bps and recommend policy changes by identifying new abuse types and identifying existing abuse patterns
• Minimize Customers loss and monitory loss to Amazon through invalid concessions
• Works on projects that design/improve tools or processes by testing and/or develops recommendations for management
• Influences processes, project plans, and stakeholder interactions
• Process Improvement
• Use a combination of manual and automated tools to obtain information & report bugs
• Focus toward improving customer experience and contributing toward Analytics and ML team goals
• Take appropriate action to identify and help minimize the risk posed by abuse patterns, trends and evolution of known MOs from manual and bulk environment
• Identify opportunities and contribute solutions for continuous improvement of investigations
• Defines requirements, facilitates progress, identifies blockers, and increases the visibility of issues.
• Execution and Communication
• Coordinates the delivery of straight forward risk projects/goals.
• Participates in deep dives and/or escalations
• Drives risk mitigation through identification of abusive patterns.
• Will provide inputs to Improve the quality for new batch hires and existing team through mentoring and quality audits
• Communicates effectively both in verbal and written form on all investigative matters
• Executes on key team priorities and assists teammates with execution
• Participates in the development internal communication on key process changes for easy percolation to teammates
• Technical
• Occasionally Run basic SQL queries
• 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
• Will work on multiple internal tools that help during investigations
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Basic Qualifications

2+ years of experience in investigations, risk management

• 2+ years of experience in incident or crisis management, program management, or escalation handling
• Demonstrated experience working with cross departmental teams with proven collaboration skills
• Ability to think critically with the vision to work both tactically and strategically.
• Ability to function effectively in a dynamic, fast-paced environment while being organized.
• Experience with Microsoft Excel and SQL
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Preferred Qualifications

• 6+ Months experience in risk/fraud/abuse investigations
• Bachelor's Degree in any quantitative discipline such as Information Systems, Computer Science,
• Statistics, Operational Research or Engineering
• Experience in working with databases and SQL in a business environment
• Prior experience in design and execution of analytical projects
• Experience in e-commerce / on-line companies in fraud / risk control functions
• Coding skills in one of the modern languages Java, Python, Scala
• Experience/knowledge of advanced machine learning techniques such as GBM, random forest
• Candidate has demonstrated the ability to begin solving complex investigations or escalations by diving deep to get to the root cause post considering all possible scenarios
• Candidate embodies Amazon's Leadership Principles and is a role model amongst their peers
• Goes above and beyond the standard SOPs & challenges the status quo to improve process and help in concession reduction programs.
• Is able to critically evaluate and link different non-linear data sets at scale to identify common abusive patterns & challenges the status quo to improve process and help in concession reduction programs.
• Seeks out opportunities across functions to improve and effectively push process improvements by continuously identifying newer abuse and making dynamic changes to existing SOPs
• Has a proven record of one or more program improvement task/initiatives driven and closed in existing role