Risk And Fraud Analyst

Responsibilities:

• Fraud Detection & Monitoring:
• Monitor and analyze real-time and historical transaction data, account activities, and customer behaviors to identify and prevent potential fraudulent patterns (e.g., identity theft, account takeover, payment fraud, phishing, chargebacks).
• Utilize internal fraud detection tools, systems, and algorithms to review alerts and suspicious activities.
• Maintain a strong understanding of emerging fraud trends, typologies, and attack vectors across different financial products and digital platforms.
• Investigation & Resolution:
• Conduct in-depth investigations into flagged transactions and suspicious accounts using various internal and external resources (e.g., customer data, public records, open-source intelligence).
• Communicate with customers, financial institutions, and other relevant parties via phone, email, or chat to verify information and gather evidence as part of the investigation process.
• Assess the level of risk associated with identified activities and take appropriate action, including approving, rejecting, or holding transactions, or escalating cases to senior analysts or management.
• Collaborate with other internal teams (e.g., Customer Support, Payments, Compliance, Legal) to resolve complex cases and ensure a cohesive approach to risk management.
• Data Analysis & Reporting:
• Analyze large datasets to identify fraud trends, anomalies, and potential vulnerabilities in existing processes or systems.
• Prepare detailed investigation reports, summaries, and findings for internal stakeholders and management.
• Contribute to the development and refinement of fraud rules, models, and detection strategies based on observed patterns and analysis.
• Compliance & Risk Mitigation:
• Ensure all fraud prevention and investigation activities comply with internal policies, industry regulations (e.g., AML, KYC, GDPR, PCI DSS), and local laws.
• Recommend and implement strategies to reduce fraud rates and financial losses while minimizing impact on legitimate customer experience.
• Contribute to the continuous improvement of fraud prevention tools, processes, and knowledge base documentation.
• Customer & Stakeholder Interaction:
• Handle sensitive customer information with the utmost discretion and maintain confidentiality.
• Educate customers on security best practices and fraud prevention measures when necessary.

Qualifications:

• Education: Bachelor's degree in Finance, Business Administration, Economics, Criminology, Data Science, or a related field.
• Experience:
• 1-3 years of proven experience in a risk analysis, fraud investigation, financial crime, or a similar role, preferably within banking, financial services, e-commerce, or a BPO/KPO environment.
• Experience with transactional monitoring and analysis is highly desirable.
• Familiarity with various fraud typologies (e.g., synthetic identity, friendly fraud, account takeover) and prevention techniques.
• Technical Skills:
• Proficiency in using fraud detection tools, transaction monitoring systems, and CRM software.
• Strong analytical skills with the ability to interpret complex data.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis).
• Basic understanding of SQL or other data querying languages is a plus.
• Ability to quickly learn and adapt to new software and technologies.