Rider Cluster Manager

• Work closely with all the functions to achieve overall business goals
• Ensuring that every individual store team focus on rider Safety, Quality, behavior control, and
• ensuring traffic rules are followed by them.
• Work to ensure that we are delivering an excellent customer experience and address escalated
• customer concerns as necessary
• Monitor real time service levels and schedule adherence, and minimize leakages such as RTO.
• Perform ad-hoc analysis and reports based on business needs.
• Deep Dive and Analytical, Insist on high standards.
• Lead/manage the team-ensure the KRAs of the team members are met and assist/train then in
• achieving the same
• Making plans on fleet logins and requirements based on projected orders and ensuring zero order
• loss at any operational hours.
• Working on overall Cost Per Order(CPO) of the store and making plans on how to reduce them and
• to execute them.
• One must be able to handle a fleet of 500-600 of the last mile fleet and should be good at
• grievance handling.
• Work closely with the payout team , have an understanding of it and resolve it on real time if any.
• Work closely with ground team and ensure to minimize attrition numbers below 6%.
• Working on OPH(order per hour), EPH(Earning per hour) to increase riders efficiency .

Skills Required:

• Experience : 4-6 years (preferably in operations, especially last mile hyperlocal operations)
• Ownership: Setting up a new business requires taking very high ownership and hard work
• Comfortable with change: Open to trying new things. Enjoy ambiguity and uncertainty, a core multi-
• tasker at heart
• Communication: Comfortable in communicating with internal and external stakeholders
• Hands-on Attitude: You should be someone ready to roll up your sleeves and get the hands dirty
• Problem-solving: Dissecting the problem and solving the parts
• Data Analytics: Should be good at making sense out of numbers. Moderate excel/google sheets
• skills required