Retention Manager
Job Description
This is a critical role for a well-established Data Care SaaS Business, with 30+ years of
history. You will be working with senior stakeholders to enlarge & maintain customer base
to increase renewal business, by delivering first class retention strategy like customer
loyalty program to reduce churn, grow MRR (monthly recurring revenue), communication,
deals & promotion. Upselling & cross selling program. This is an end-to-end role, both
with strategic and implementation. You will be utilizing your experience not exclusively for
the subscription business but to work and improve our E- commerce platforms.
Key Deliverables:
- You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue
(MRR) growth for Data Care Program (DIY Software)
- You will responsible for increasing the Life-Time Value of the Customer
- Managing Customer Life-cycle management after sales
- Create a system and process to identify customers who have high potential of churn,
up-sell, and down-sell.
- Work with marketing to design and implement campaigns to educate our customers
to minimize churn
- You will be responsible to increase the Average Revenue per User (ARPU) every
year, thus increasing the net ARR growth.
- You will be responsible for setting & managing the Products on all our E-commerce
platform.
Key Skills:
- Demonstrable evidence of ability to make things happen in a cross functional matrix
environment
- Numerate and Articulate tell the story using data and vice versa
- Demonstrated experience building strong relationships with key internal and
external stakeholders, with experience working cross-functionally to drive
results
Experience:
• Total 8 years or more experience with 5+ years of relevant experience, with
demonstrated success leading in eCommerce ideally in an International Business
environment
• Working knowledge of GA4
Qualification:
• Any Graduate with good Analytical & Technical bend of mind [MBA preferred]