Reservation & Revenue Assistant

Key Responsibilities:

• Process and input FIT / Group reservations following hotel reservations policy

• Ensure all reservations are accurately actioned within the same working day

• Assist with the input of group reservations rooming list

• File processed reservations in the designated areas

• Take personal responsibility to ensure that all enquiries are addressed

• Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement

• Complete and analyse month-end reports

• Outline risks and opportunities relative to meeting rooms versus guest room availability to present at weekly meetings

• Any other duties assigned by the manager

Work Experience:

• Reservations experience in an international brand hotel / resort

• Outstanding administration skill set with a strong sales focus and proactive approach

• High level of attention to detail and exceptional time management skills

• Excellent communication skills with a can-do attitude

• Experience with Opera reservations system is desirable

• Flexible to work weekends and public holidays

• Enjoys working within a small team and thrives under pressure to meet tight deadlines