Renewal Manager

Job Title: Renewal Manager

Function: Finance & Accounting (Accounting / Auditing)

Role Summary:

Responsible for managing the renewal process, improving renewal rates, and ensuring customer satisfaction. The role involves cross-functional collaboration, data-driven decision-making, risk management, and leadership of renewal-related activities.

Key Responsibilities:

Renewal Process Management:

• Oversee and manage the end-to-end renewal process to ensure timely and effective results.
• Develop and implement strategies to improve renewal rates and customer satisfaction.

Data Analysis & Reporting:

• Analyze renewal data and metrics to monitor performance and support decision-making.
• Utilize reporting tools to identify trends, issues, and opportunities for process improvement.

Cross-Functional Collaboration:

• Work with internal teams to identify challenges and implement process enhancements.
• Coordinate with stakeholders to align renewal strategies with business objectives.

Risk & Compliance Management:

• Identify risks associated with the renewal process and implement mitigation measures.
• Ensure compliance with accounting principles and internal policies.

Stakeholder & Team Management:

• Build and maintain relationships with key customers and internal stakeholders.
• Lead and mentor team members involved in the renewal process.