Remote Support Engineer

Key Responsibilities:

• Perform physical and remote hands-on support for data centre equipment, including servers, network devices, and storage systems.
• Conduct routine inspections and maintenance of data centre infrastructure to ensure optimal performance.
• Assist with the installation, configuration, and decommissioning of hardware and software.
• Troubleshoot and resolve technical issues related to data centre operations, escalating to higher-level support when necessary.
• Monitor data centre environmental conditions and respond to alarms and alerts.
• Collaborate with internal teams and clients to ensure timely and efficient service delivery.
• Maintain accurate documentation of all activities, including incident reports, maintenance logs, and inventory records.
• Adhere to data centre security protocols and best practices to ensure the safety and integrity of all systems.
• Participate in on-call rotation to provide 24/7 support as needed.
• 24/7 Rotational shifts

Qualifications:

• Bachelors degree in information technology, Computer Science, or a related field, or equivalent work experience.
• Proven experience in data centre operations, remote hands support, or a similar role.
• Strong technical knowledge of data centre infrastructure, including servers, networking, and storage systems.
• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication and interpersonal skills.
• Familiarity with data center management tools and software.
• Ability to lift and move heavy equipment as required.

Preferred Qualifications:

• Certifications such Cisco CCNA and Microsoft
• Knowledge of ITIL processes and best practices