Relationship Manager - Retail Sales

Core Responsibilities:

Sales Process Management

•   Aggressively drive the sales numbers and achieve the business targets for home loans and through cross selling while continuing to enhance and upgrade the client relationships.
•  Retain and expand the company's base of customers for home loan and LAP channel so as to ensure repeat business or referrals
•  Maximize sales through a network of DSA by effectively managing connector and builder relationships to ensure strong business
•  Develop and maintain strong liaisons with the clients for repeat business or referrals.
•  Maximize number of APFs and increase penetration in the approved APF projects.
•  Identify and develop new builder/channel relationships so as to penetrate new markets and thereby increase business
•  Ensure the files are processed from login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.

Sales Planning and Team Management

• Optimize team productivity by effectively managing the team of relationship managers so as to assure achievement of team results and thereby meet the business targets and profitability of the area
•  Align with the team on ground lead generation activities for Sales.
•  Lead and supervise the team of relationship managers for the implementation of the growth agenda through appropriate training, motivation and deployment strategies

Industry & Governance

•  Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies
• Use understanding of the markets / competition / process and products available in the markets to provide positive feedback to the central product and policy team to stay ahead in the market.
•  Ensure compliance to all Audit / NHB regulations as well as processes, policies and reports as per company designed systems.