KA
Job Description
Eligibility Criteria
- Any Graduate or Postgraduate under regular stream with a Minimum of 60% marks and above from a college affiliated to a recognized University are only eligible to apply.
- If the percentage of marks is in CGPA mode, the same should be converted into equivalent percentage.
- Besides English, candidates should be conversant in the Local language as per the posting location.
- Must possess 2-3 years of relevant experience from Banks/NBFC.
Roles & Responsibilities
Pre-login activities
- Generating leads and meeting potential customers to drive the acquisition of new customers.
- Daily CRM checks for new leads, reviewing leads, and updating follow-up details with dates; monitoring and tracking leads.
- Conduct a minimum of 4 new customer visits per day and visit mapped branches.
- Perform necessary KYC/customer validation/due diligence/market enquiry and collect required data/information as per the checklist.
- Communicate document requirements to customers, follow up by calls, and arrange document pickup.
Login activities
- Verify references and conduct necessary unit and security visits before submitting the proposal.
- Verify completeness of documents, review financials/bank statements for churn, bounces, and interest servicing, and start the Login Activity.
- Submit the proposal with proper validations to the appropriate sanctioning authority through coordinators.
- Reply to the queries raised by the processing team with validations.
- Coordinate with customers, valuers, operations, and administration throughout the process.
- Do the necessary follow-up/obtain sanction and issuance of the sanction letter within the stipulated timelines.
- Ensure overall achievement of individual targets.
Coordination and Documentation
- Coordinate with panel advocates and engineers for title opinion and valuation of properties as per extant guidelines.
- Create and execute necessary documents, Memorandum of Deposit (MOD), filing ROC, CERSAI, etc.
- Ensure the creation of limits in core banking and the disbursal of sanctioned limits within timelines.
- Introduce the Branch Head and other branch officials to the customer for account operations and communicate with the account parking branch.
Post-Sanction Monitoring and Handover
- Ensure monitoring of all post-sanction activities for the first year.
- Complete monitoring of the account on an ongoing basis until the next renewal.
- Handover the file to the branch for further renewals and service after the first renewal is completed.
- Ensure the customer has satisfactory Branch relationships & servicing.
Branch Management
- RM to visit the mapped branches to generate potential leads.
- Maintain a cordial relationship with the Branch for leads and servicing of the clients.
- Achieve cross-sell or upsell targets and forex targets.
Complaints
- Analyze complaints, seek resolutions after customer discussions, and escalate to higher authority if needed.