Regional Service Manager

We are seeking a highly experienced Regional Service Manager to lead and optimize service operations within the Telangana region. This role is crucial for ensuring operational excellence, driving customer retention, and developing a strong service network for commercial vehicles.

Key Responsibilities

Operational Excellence

• Oversee end-to-end service operations across all Authorized Dealers, Service Centers, and Field teams.
• Ensure adherence to company-defined service standards, warranty guidelines, and turnaround time (TAT) targets.
• Engage with key fleet customers to ensure uptime, address escalations, and drive customer retention.
• Analyze service performance metrics such as repeat repairs, job card quality, and claims processing.
• Optimize resource planning and cost control while maintaining high service quality.

People & Network Development

• Lead and develop the regional team of service engineers and dealer support staff.
• Collaborate with internal technical and training teams to build service capability and drive technician upskilling.
• Support infrastructure readiness and manpower planning at dealer workshops.
• Promote driver training programs and safety awareness initiatives.

Customer Support & Field Engagement

• Strengthen relationships with large fleet operators and institutional customers through regular interaction.
• Ensure effective resolution of field complaints and technical issues.
• Roll out regional service campaigns, product recalls, and upgrade initiatives.
• Act as the primary escalation point for customer complaints.

Market Intelligence & Strategic Inputs

• Track customer feedback, product performance trends, and competitor service practices.
• Provide regional insights for product enhancements and new service initiatives.
• Recommend and support the implementation of Digital Tools, Service Packages, and Value-added offerings.

Skills Required

• Qualification: B.E./B.Tech in Mechanical or Automobile Engineering (mandatory).
• Experience: 15 years in Service Operations, with a focus on the commercial vehicle (MHCV) segment.
• Strong leadership, analytical, and customer-handling skills.
• Experience in managing Dealer Workshops, Service KPIs, and Fleet customer engagement.