Regional Service Executive

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Regional Service Executive located in Bangalore.

What a typical day looks like:

• Daily Work Management of ASPs, and directing engineers and also addressing operational and technical issues, resolving performance bottlenecks, and achieving desired objectives
• ASP (Authorized Service Partner) Appointments and audits as per the defined process and report the facts and take CAPA. Daily review with ASPs, and the Flex team.
• Handling installations of scanners, printers, desktops, and Laptops and providing active troubleshooting support for all hardware, software, and network-related problems.
• To drive day to day operations of ASP's, governing the operations by doing Audits, both process and parts, capacity management of the engineers in line with the call volumes, driving operations for the state to attend daily, weekly operations review meetings
• Must have understanding of service network, able to identify and resolve ASPs
• Able to achieve KPIs as per SLAs

The experience we're looking to add to our team:

• Technical Degree / Diploma computer/electronics/communication engineering is must
• Minimum (7-8) years of experience of handling, managing and appointing Service Partner across South India region.
• Should have experience in handling multiple service outlets
• Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
• Providing technical training to regional ASP
• Demonstrating new product to ASP
• Technical Audit