Regional Head-Debt Management:Debt Management_AFL

 Responsibilities:

Collections & Compliance Management:

• Ensure all collections complaints are addressed in a timely and appropriate manner.
• Monitor adherence to RBI guidelines by agencies and staff.
• Ensure governance of collections is maintained across all teams and agencies.
• Conduct regular checks on collections processes to avoid compliance issues.

Audit & Reporting:

• Address and resolve audit queries promptly.
• Maintain accurate reporting on collections operations and compliance.

Agency & Team Oversight:

• Manage relationships with collection agencies.
• Supervise staff involved in collections operations to ensure compliance and efficiency.