Referral Laboratory

• exemplify and adhere to ICONs core values centered around People, Clients, and Performance.
• Travel approximately 5% domestically and/or internationally.
• Assist in identifying new referral lab vendors to support specific protocols or organizational needs.
• Manage the onboarding of new referral laboratory vendors, coordinating the execution of Master Service Agreements (MSAs) and providing appropriate qualification and audit scope details to Quality Assurance (QA).
• Select appropriate on-boarded/approved vendors for testing solutions for new proposals and active studies, reviewing quotations, and organizing billing.
• Evaluate test specifications and sample requirements, ensuring all referral laboratory study setup documentation is complete before study initiation.
• Monitor the quality of referral labs, managing result entry and ensuring data delivery timelines are met.
• Oversee maintenance of referral laboratory study setup trackers, procurement trackers, and the master vendor list for MSA updates.
• Address queries and issues raised by internal teams and external customers, coordinating regular status update calls with laboratories and clients as necessary.
• Perform additional administrative duties, including scheduling meetings, taking minutes, and setting reminders for important dates.
• Assist in creating and documenting new processes in SOP format for the department.

Benefits of Working at ICON:

Our success depends on the quality of our people, which is why we prioritize building a culture that rewards high performance and nurtures talent. We offer:

• Competitive salary packages, regularly benchmarked against industry standards.
• Annual bonuses reflecting performance goals.
• A range of health-related benefits for employees and their families.
• Competitive retirement plans and life assurance.
• An environment that encourages fulfilling your sense of purpose and driving lasting change.