Receptionist

Role & responsibilities

• Ensure all appointments sent in system are confirmed with an outcall to invite patients for Centre visit
• Ensure appointments confirmed are in line with Center head availability
• Manage calls, receive & pass on relevant messages to the concerned personnel
• Address patient grievances & communicate the same to PX team and CH when needed
• Monitor online reviews & communicate negative feedback to PX team and CH
• Handle MIS on a daily basis & report to the concerned authority as and when needed
• Ensure Front Office is always a clean & safe environment, manage equipment and adhere to SOPs & other company norms with integrity towards all stakeholders Participate and contribute in quality improvement initiatives to ensure better performance and achieve business objectives