Quality Insights Analyst

Key Responsibilities

• Conduct detailed assessments on alerts, escalations, and investigations conducted by the Compliance Operations team.
• Ensure adherence to regulatory standards and internal policies on AML, KYC, Fraud, Sanctions, and SAR processes.
• Review and validate case narratives, documentation, and decisions for accuracy, consistency, and regulatory alignment.
• Collaborate with operations and functional teams to identify trends, root causes, and opportunities for process improvement.
• Provide coaching and follow-up on identified issues and track remediation activities through completion.
• Maintain and report on quality assurance metrics, helping drive operational excellence and risk reduction.
• Use sound judgment in reviewing cases and defend decisions with both verbal and written rationale.
• Assist in the design and evolution of workflows, ensuring they are adaptable, scalable, and compliant.
• Work closely with global teams and stakeholders to ensure consistency in compliance standards.

A Typical Day Might Include

• Reviewing a sample of high-risk compliance cases from the previous day.
• Hosting a calibration meeting with team leads to align on QA standards.
• Documenting findings and logging feedback in internal tracking systems.
• Meeting with Compliance Ops to discuss common issues or training gaps.
• Updating dashboards or reports with the latest QA metrics and trends.

Your Expertise

• Bachelor's degree or technical equivalent.
• 5+ years of experience in regulatory compliance, quality assurance, fraud investigations, SARs, AML, or related fields.
• At least 1+ year of experience specifically in Payments Compliance Quality or a similar function.
• Deep understanding of Fraud, AML investigations, Sanctions, KYC, and SAR processes.
• High attention to detail and strong analytical and logical reasoning capabilities.
• Demonstrated ability to work independently, make sound decisions, and manage sensitive issues with discretion.
• Ability to influence, coach, and build strong relationships with cross-functional teams.
• Mission-driven and resilient, with the ability to work effectively in a fast-paced and dynamic environment.
• Preferred: Professional certifications such as CFE (Certified Fraud Examiner) or ACAMS (Certified Anti-Money Laundering Specialist).

Preferred Traits

• A process thinker who thrives on continuous improvement.
• Excellent written and verbal communication skills.
• Passion for compliance, integrity, and delivering high-quality results.
• Comfortable with ambiguity and change.