Quality Head

Final Quality Inspection

• Ensure final inspections are conducted as per specifications.

• Maintain inspection records and generate rejection data.

• Ensure zero-defect dispatches to maintain customer satisfaction.

In-Process Quality Control

• Monitor process quality at critical stages of production.

• Validate non-conformities (NCs) and ensure corrective actions are implemented.

• Track customer complaints in the CRM and validate quality improvements periodically.

Customer Complaint Handling

• Investigate customer complaints and coordinate Corrective and Preventive Actions (CAPA).

• Validate prescribed actions and ensure timely closure with proper communication.

• Maintain effective communication with internal teams and customers.

Continuous Improvement & Quality Systems

• Maintain and analyze rejection data to identify trends and areas for improvement.

• Support cross-departmental initiatives to improve process capability and product reliability.

• Ensure adherence to quality systems, standards, and audit requirements.

Additional Responsibilities

• Lead and mentor the quality team.

• Ensure systematic and detail-oriented problem-solving approaches are applied across processes.

• Drive a culture of quality excellence across all functions.