Quality Assurance (QA) Analyst

Roles & Responsibilities

• Execute the Servicing Quality Assurance Plan for assigned process audits
• Conduct quality assurance audits with discretion and independent judgment
• Analyze mortgage servicing processes against complex servicing guidelines
• Ensure alignment with compliance monitoring, investor requirements, policies, and procedures
• Work on audit tools like ACES, Black Knight, Loss Mitigation System (LMS), and Pyramid (advantageous)
• Maintain effective communication with clients and stakeholders
• Deliver assignments accurately and on time in a fast-paced environment
• Work US shifts as required