QTL - CS/Voice/Email/Chat

Description

We are looking for a QTL - CS/Voice/Email/Chat professional in India to join our dynamic team. The ideal candidate will be responsible for managing customer interactions and ensuring high-quality service across various channels.

Responsibilities

• Manage customer interactions across multiple channels including voice, email, and chat.
• Ensure customer satisfaction by delivering high-quality support and resolving issues promptly.
• Monitor and evaluate team performance to maintain service quality standards.
• Train and mentor new team members to enhance their skills and performance.
• Develop and implement best practices for customer service and communication.
• Collaborate with cross-functional teams to improve customer experience and service delivery.

Skills and Qualifications

• 4-6 years of experience in customer service or related field.
• Excellent verbal and written communication skills in English.
• Proficiency in handling customer queries through voice, email, and chat.
• Strong problem-solving skills and ability to work under pressure.
• Familiarity with customer service software and tools.
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.