MYMycitypune
QA Voice Process
Pune ₹4-9 LPA Posted 7 Nov 2025
FULL TIME
Compliance
Quality Monitoring
Call Calibration
Process Improvement
Job Description
- Monitor and ensure quality parameters are met for voice process operations.
- Conduct call calibration sessions to evaluate and improve agent performance.
- Maintain and update quality dashboards for operational insights.
- Identify gaps in service quality and recommend corrective actions.
- Support continuous improvement initiatives to enhance customer experience.
- Ensure adherence to company standards and compliance requirements.