QA Manager

Position Overview

As a Manager, Quality Assurance Engineer, you be strategic thinker on how to move the QA teams to the next level by investing and investigating on people, process and procedures. You will play a key role in developing the QA teams and helping with QAEs growth of their career pathing, as well as collaborate with stakeholders to identify and improve departmental best practices and processes.

Responsibilities and Deliverables

• Manage team in delivery of test planning, preparation and execution activities.
• Accountable for all project/release testing of multiple complex initiatives cutting across

multiple products.

• Ensure effective planning and support coordination with stakeholders
• Oversee creation of testing strategies, plans and project documentation using risk analysis

methodologies and tools that align with a project's development approach.

• Manage documentation creation, review, sign-off (e.g. strategies, plans, schedule, cost

estimates, test cases, dashboards, defect logs, test phase closure reports, entry/exit criteria,

gating), ensure artifacts adhere to standards and audit requirements.

• Communicate, address scope changes that may impact testing.
• Develop, manage operational processes. ensure QA processes tie into technology delivery

practices, standards.

• Counsel IT and business partners, raise awareness.
• Accountable for team's adherence to processes, timely issue notification, escalated risks and

issue reviews, contingency plan development, risk resolution, facilitates overall escalation

process.

• Provide cost/resource estimates and revisions, track financials, provide forecasts as needed.
• Provide coaching, development, succession, recruitment, resource management, team

leadership, input into performance and development plans.

Organizational Alignment:

• Reports to the Director, Quality Assurance

Qualifications:

Skills & Work Traits

Required:

• Strong work ethic with a positive attitude and a passion for Quality Assurance
• Strategic thinker looking for a big picture view and understand the impact to the department.
• Ability to manage multiple testing teams for functions/projects with increasing degree of

complexity and broad scope

• Readiness to work independently and often autonomously in the management of teams and

operational disciplines and develop strategic thinking and planning in work plan execution.

• A continuous learner, with knowledge of current industry-standard automation testing

techniques and the drive to share knowledge with your colleagues

• Positively influences teammates. Respond on feedback with a can do attitude
• Strong analytical and problem-solving skills
• Excellent time and risk management skills
• Excellent interpersonal and communication skills (written and oral), willing to help teammates grow along with their career development
• Flexible, self-motivated, and comfortable working with multiple teams
• The ability to work effectively under pressure in a rapidly changing environment to meet
• deadlines
• Passionate about understanding our clients
• Committed to building a high quality, secure, high performing product by building training
• programs and effectively managing change in these areas
• Flexible with mode of communication, whether it be with coworkers in-person or online. Able to contribute to an inclusive mindset to promote collaboration.