Public Cloud Service Management Consultant

• Create and manage service orders, including planning travel, labor, spare parts logistics, and external service procurement.

• Manage service contracts, including SLA agreements, pricing, and warranty terms.

• Handle service requests efficiently from initial intake to resolution.

• Execute accurate and timely billing and invoicing for service activities and contracts.

• Integrate service management with ERP modules such as Order Management, MRP, Inventory, Logistics, and Finance.

• Enhance service capabilities by integrating with SAP Customer Service.

• Leverage real-time data and analytics to improve decision-making and operational efficiency.

• Support service business transformation, enabling outcome-based services and measuring customer success.

• Drive digitalization initiatives to improve service innovation and revenue streams.

• Improve customer satisfaction and strengthen customer relationships through streamlined service processes.