Project Manager - PMO

• Manage PMO team to enable smooth delivery of the client engagements
• Coordinate regular cross-office team meetings between offshore and onshore team
• Plan for PMO team members individual goals and guide them in their learning
• Facilitate induction of new team members into the team by coordinating kick-off meetings and getting appropriate system accesses
• Coordinate and support administrative requirements for team events.

PMO activities:

• Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc)
• Ensures quality of deliverables sent out by the PMO team
• Manages utilization of the team members by ensuring regular task tracking
• Coordinate with team members to track the adherence on project processes and ensure 100% compliance on all the program SLAs
• Facilitate regular updating of project performance summaries (eg, financials, utilization , SLA metrics)
• Oversee Program Risk Management process to ensure timely and accurate reporting of risks
• Maintain SOP documents repository and ensure timely updates and version control
• Contribute to continuous improvement leveraging various internal or external assets in consensus with key stakeholders
• Manage onboarding/off boarding, training and team compliance
• Manage asset (client laptops/phones) record-keeping
• Manage PMO assets and be a single point of contact for the team on any queries on relevant topics
• Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager.

Client Coordination:

• Collaborate with the client s admin/support group to set up meetings & seminars
• Follow-up with client s PMO team on any issues with the PMO tools/processes that are shared across ZS and client (eg, ticket management system, etc)
• Work directly with client s PMO team on updating and sharing performance summaries (financials, utilization , SLA metrics) with key stakeholders.

What you'll Bring

• Graduate with 3 years plus of experience in Project Management, or a Post Graduate in MBA with years plus of experience in Project Management
• Organized and self- motivated
• Good knowledge of Project Management Processes and tools
• Proficient on MS Excel with working knowledge of PowerPoint and Word
• Good verbal and written communication, pleasing personality
• Customer focused
• Good interpersonal skills
• Extremely high on initiative, proactive
• Prior experience of running PMO for more than 50 people preferred