Project Manager I, Support Ops

The day-to-day responsibilities include but not limited to:

• Manage end-to-end project delivery across multiple initiatives, ensuring projects are completed on time, within scope, and within budget.
• Prepare detailed project plans, including timelines, milestones, dependencies, and resource allocations, and monitor against progress.
• Gather and document requirements from client services and business stakeholders to ensure clarity for technology teams.
• Serve as the central point of communication between departments, facilitating effective collaboration across Client Services, Technology, Operations, and other business units.
• Proactively identify risks, issues, and dependencies, escalating when appropriate to maintain project momentum.
• Ensure clear and timely status reporting to stakeholders, translating technical updates into business-friendly language.
• Lead project meetings with cross-functional teams, ensuring alignment on goals, responsibilities, and deadlines.
• Track and manage changes in scope, adjusting plans and communicating impacts appropriately.
• Support the Senior Project Manager in maintaining and improving project management standards, templates, and methodologies.
• Foster a culture of accountability and follow-through, ensuring project commitments are met and client expectations are managed effectively.

Essential traits:

Must have

• 5+ years of project management experience in technology, professional services, or a related field.
• Proven ability to manage multiple projects in a high-volume, fast-paced environment.
• Strong skills in building and maintaining in-depth project plans.
• Exceptional communication and stakeholder management skills, able to work effectively across technical and non-technical groups.
• Demonstrated experience leading cross-functional project meetings and driving consensus.
• Strong organizational and problem-solving skills with a focus on results.
• Familiarity with project management tools (e.g., Monday.com, JIRA, MS Project, or similar).
• Certifications such as PMP, Prince2, or Agile are a plus, but not required.