Project Manager

We are seeking a strategic Programme Manager to oversee and drive program initiatives that align with organizational goals. This role focuses on ensuring quality, performance, and budget efficiency by managing cross-functional teams and projects. You will be instrumental in developing evaluation protocols, leveraging data-driven insights, and optimizing customer retention strategies to achieve key business objectives.

Roles and Responsibilities

• Program Strategy & Planning:
• Work closely with data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Identify key requirements for cross-functional teams and external vendors.
• Performance & ROI Management:
• Manage program and project teams for optimal return on investment (ROI) through cross-project initiatives.
• Monitor ROI on initiatives aimed at enhancing and retaining revenue from the existing customer base.
• Manage the implementation of NPS (Net Promoter Score) at various touchpoints in the customer journey.
• Risk Management & Reporting:
• Work with other program managers to identify risks and opportunities across multiple projects within the department.
• Analyze, evaluate, and overcome program risks, and produce comprehensive program reports for managers and stakeholders.

Skills

• Strong analytical skills with an ability to derive insights from data.
• Excellent communication and interpersonal skills to collaborate with diverse teams and stakeholders.
• Proven ability to manage multiple projects and priorities effectively.
• Strategic thinking with a focus on achieving optimal ROI.
• Proficiency in risk assessment and mitigation.