Project Manager

• Own the product roadmap for Inbound CCaaS capabilities including IVR, routing, call handling, and integrations.
• Define and prioritize product features based on customer needs, business impact, and technical feasibility.
• Collaborate with Design, Engineering, QA, and other PMs to deliver high-quality features on time.
• Partner with cross-functional teams (sales, marketing, solutions consulting, and customer success) to ensure product success in the market.
• Conduct market research, competitor analysis, and customer interviews to inform strategy.
• Drive adoption and measure success through usage data and customer feedback.

Required Skills Experience

• 3+ years of product management experience in a SaaS company .
• Experience working in customer experience, voice/contact center, or enterprise tech is a strong plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to write clear PRDs and collaborate effectively with engineering/design teams.
• Familiarity with Agile development practices and tools like Jira, Confluence, etc
• A bias for action and ownership you get things done and are not afraid to roll up your sleeves.