Project Leader - Software

Key Responsibilities and Accountabilities

Customer & Stakeholder Management

• Interact with customers to understand project objectives and business expectations.
• Manage customer relationships and ensure project success.
• Handle escalations and resolve project-level issues.
• Manage all customer interactions and communication effectively.

Project Planning & Execution

• Plan, execute, and track project activities ensuring stakeholders are updated on progress.
• Establish requirement management and change management processes.
• Ensure adherence to contractual terms, compliance, and agreed conditions.
• Obtain necessary approvals and sign-offs for plans, requirements, and deliverables.
• Ensure proper handling and return of customer-provided assets and licenses.

Project Governance & Process Management

• Prepare and execute Software Project Plan (SPP) and ensure adherence.
• Manage project lifecycle activities including initiation, kickoff, audits, milestone reviews, closure, and archival.
• Establish and tailor project lifecycle processes (QMS) and ensure compliance.
• Collaborate with Architects, Technical Leads, Analysts, and Designers to define standards, guidelines, and templates.
• Monitor project progress and take proactive corrective and preventive actions.
• Ensure effective reviews across all project phases.

Financial & Resource Management

• Ensure realization of committed project revenue.
• Optimize resource utilization across the project.
• Support cross-sell and up-sell opportunities.

Team Leadership & Collaboration

• Guide and mentor team leads and development teams.
• Collaborate with enabling functions for smooth project execution.
• Foster team collaboration and support learning initiatives.
• Ensure employee satisfaction and team engagement.