Program Manager, People Experience

We are seeking a dynamic People Experience Program Manager to design, implement, and oversee programs that enhance employee engagement, workplace culture, and overall employee satisfaction. This role will be instrumental in creating and maintaining a positive work environment that attracts and retains top talent while fostering professional growth and development.

Core Responsibilities

• Conduct research studies (e.g. interviews, surveys, focus groups) to develop personas and experience journey maps for Amazonians across SPS
• Design and execute comprehensive employee experience programs across all stages of the employee lifecycle
• Conduct regular surveys, interviews, and focus groups to gather employee feedback
• Analyze employee satisfaction metrics and implement data-driven improvements
• Create and maintain engagement dashboards to track program effectiveness
• Develop and implement strategies to enhance workplace culture

Strategic Program Leadership & Employee Experience

Design, implement, and oversee transformative employee-focused initiatives that drive engagement and organizational excellence:

Develop and optimize comprehensive on boarding programs to accelerate employee integration and productivity

Architect recognition frameworks and rewards systems that align with company values and performance objectives

Establish and scale mentorship programs to foster professional development and knowledge transfer

Orchestrate cultural celebrations and diversity initiatives that strengthen organizational inclusivity

Create innovative team-building experiences that enhance collaboration, and increase connection scores

Performance Analytics & Impact Assessment

Design and implement comprehensive metrics frameworks to evaluate program effectiveness

Generate data-driven insights through quantitative and qualitative analysis

Deliver executive-level reporting on key performance indicators (KPIs) and return on investment (ROI)

Leverage analytics to drive continuous improvement and program refinement

Create actionable recommendations based on program outcomes and emerging trends

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules