Program Manager

Customer Project/Program Management

Job Family Definition:

• Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects.
• Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems.
• Responsible for business as well as team management.

Job Family Definition for Mgr, Progr Mgmt Office:

• Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method.
• May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

Management Level Definition:

• Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert.
• Frequently contributes to the development of new ideas and methods.
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
• Leads and/or provides expertise to functional project teams and may participate in crossfunctional initiatives.
• Acts as an expert providing direction and guidance to process improvements and establishing policies.
• Frequently represents the organization to external customers/clients.
• Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives.
• May provide mentoring and guidance to lower level employees.

Responsibilities:

• Manages customer project delivery.
• Revenue as detailed in Impact section.
• Very large / complex / single or multiple region.
• High risk.
• High complexity legal and commercial issues.
• Manages project financials including P&L.
• Meets or exceeds SOAR approved budgets.
• Provides reliable financial forecasts to the management.
• Manages business development.
• Identifies and develops new opportunities with client.
• Supports early qualification and opportunity assessment for large and complex opportunities.
• Acts as opportunity manager for high risk deals.
• Manages client relationships.
• Manages upper level client delivery relationships.
• Frequently represents the organization to external customers/clients.
• Manages project team.
• Manages internal as well as external resources with a team size less than 40 people.
• Mentors and encourages skill development of project team members.
• Provides detail performance review input and development recommendations for team members.