ST

Product Support Operations Manager

Bangalore ₹6-10 LPA Posted 24 Jun 2025

FULL TIME

User Support

Operations Leadership

Team Development

performance metrics

Process Improvement

Recruit, manage, coach, and develop a team of in-office Operations Associates.
Drive strong operational delivery and implement process improvements to balance efficiency with user satisfaction.
Identify gaps in systems, policies, and strategies; recommend improvements to mitigate risks.
Foster a positive team culture and ensure team members are effective, fulfilled, and progressing in their careers.
Set clear team goals and use performance metrics to guide improvements and accountability.
Use a data-driven approach to analyze performance and make informed decisions.
Promote and represent Stripe's values, focusing on transparency, empathy, inclusion, and user-centricity.
Minimum Requirements:
5+ years of experience leading operations support teams.
Proven experience working cross-functionally with multiple teams on impactful initiatives.
Experience in producing weekly and monthly business metrics and performance reporting.
Strong verbal and written communication skills.
Ability to partner effectively with internal stakeholders across functions.
Background in identifying and closing quality gaps in team performance.
Passion for process improvement and operational innovation.
Willingness to work occasional weekend days (with a weekday off).
Preferred Qualifications:
Experience building and scaling new teams from scratch.
Strong operational background with experience launching new processes and service delivery in a high-growth technology environment.