AZAziro
Product Support Manager
Hyderabad ₹25-37 LPA Posted 11 Mar 2026
FULL TIME
issue resolution
product adoption
product service
Software Support
Customer Satisfaction
+1 more
Job Description
- Own customer relationships to ensure successful onboarding, product adoption, and long-term retention.
- Act as the primary point of contact for key customers, addressing issues and providing guidance.
- Understand customer goals and align product usage to achieve measurable outcomes.
- Proactively identify risks, escalations, and opportunities for improvement in product usage and customer satisfaction.
- Partner with Product Management to influence roadmap, feature enhancements, and quality improvements.
- Collaborate with Engineering and QA teams to reduce defect leakage and improve release quality.
- Drive process improvements across support, documentation, and knowledge management to enhance efficiency.
- Ensure timely, high-quality resolution of product issues and continuous improvement in customer experience.