Product Support Engineer – Network, Linux Troubleshooting, Storage SaaS

• Troubleshoot and diagnose support issues for APAC, EMEA, and US regions (24×7 readiness)

• Resolve customer problems and provide timely solutions

• Perform product installations and product familiarization training

• Provide L1/L2 technical support via Email, Telephone, Chat, and Incident Tracking Database

• Maintain accurate updates in the Incident Tracking Database with professional communications

• Stay current on all object storage products and sub-products

• Test engineering releases and determine suitability for customer shipment and problem resolution

• Collaborate with the Product Development Team to provide input on open issues

• Handle both short-term and long-term customer issues, including engineering-level problems

• Notify customers and distribute permanent solutions when available

• Demonstrate how products add value to customer business

• Participate in on-call rotation including weekends and holidays