Product Support Engineer

• Able to arrange a call with the customer and discuss the issues/resolutions
• Knowledge of Java/SQL/XML for debugging Good Analytical and problem solving skills Experience/Knowledge of FCC or any other Finastra product will be an advantage
• Experience level 2 to 6 years on product service/Customer support
• To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project
• To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards
• To interact with the customer and internal teams to gather requirements for development purposes
• To perform activities related to enhancement creation of documents for CMMi and client requirements
• To provide technical guidance to junior developers

Experience

• Total Experience(TEX) 2 to 6 years
• Relevant Experience (REX) 3+ years

Skills

• Mandatory Skills [Ideally 3 to 4]: 'Skillset needed:
• Good Communication. Able to arrange a call with the customer and discuss the issues/resolutions
• Knowledge of Java/SQL/XML for debugging
• Good Analytical and problem solving skills
• Experience/Knowledge of FCC or any other Finastra product will be an advantage
• Experience level 2 to 6 years on product service/Customer support
• Good to Have Skills (3-4 skills, point wise)
• Brief Description of day to day activities resource has to do 'Skillset needed:
• Good Communication. Able to arrange a call with the customer and discuss the issues/resolutions
• Knowledge of Java/SQL/XML for debugging
• Good Analytical and problem solving skills
• Experience/Knowledge of FCC or any other Finastra product will be an advantage
• Experience level 2 to 6 years on product service/Customer support