Product Specialist

We are seeking a customer-focused Product Specialist to drive the growth of an assigned product portfolio. This is a technical, customer-facing role where you will ensure the successful adoption of new technology, serve as the technical escalation pathway, and act as a sales leader for the products. You will coordinate with various stakeholders to overcome challenges, maintain customer satisfaction, and achieve sales targets. The active use of a CRM system like SFDC is essential for managing activities and customer interactions effectively.

Main Responsibilities & Tasks

• Act as a technical sales leader for assigned products, driving and coordinating activities to achieve sales targets.
• Work with customers on all aspects of the assigned product and its relevant applications, including demos, training, and technical positioning.
• Actively use SFDC to manage and document leads, opportunities, and all customer interactions.
• Analyze CRM data to identify trends, generate customer insights, and track sales performance.
• Train salespeople to ensure a high level of product knowledge is maintained throughout the sales organization.
• Partner with Product Development and Management teams to support new product launches and provide feedback on customer workflows and market trends.
• Promote products in conferences, publications, and presentations, and build relationships with KOLs (Key Opinion Leaders).
• Lead technical and quality escalations for the assigned products.

Qualifications

• Academic degree in life sciences or engineering. A higher level of education is a strong plus.
• Relevant experience in the biopharmaceutical industry as an application specialist or scientist in product development.

Skills

• Technical leadership with an outstanding understanding of the technology behind the products and their applications.
• A data-driven mindset coupled with high business acumen and a passion for business impact.
• Excellent project management skills, with the ability to plan and deliver against tight deadlines and manage multiple projects at once.
• Excellent communication, presentation, and active listening skills.
• Hands-on knowledge and proactive usage of SFDC and other CRM tools.
• Fluency in both spoken and written English.
• Willingness to travel up to 50%, as the role is heavily focused on external customers.