The Product Owner plays a crucial role in product development; assisting the Product Owners and the broader product team in understanding, measuring and orchestrating Customer Journeys with a focus on technology and on integrating across functions. Alongside the rest of the feature team, the Product Owner plays a key role in making sense of this insight and factoring it into prioritisation approaches and design choices.
The Product Owner is responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey effectiveness.
This will be achieved through collaborating with colleagues in Product, Design and Engineering to ensure the intended user experience, and journey or process design, is accurately represented.
Product Owner will also have accountability for leadership of local business change colleagues, including coaching and development support, performance management, and acting as a point of escalation.

Job Description

Leadership

Responsible for the leadership of 30 business change colleagues (GSL only)
Coaches, supports and develops colleagues to achieve personal and business objectives
Acts as a point of escalation for business change team
Effectively manages team performance
Early adopter of change and drives organisational transformation at pace with a growth mindset.
Leads by example with personal integrity and promotes a collaborative and inclusive environment.

Understand

Confidently understands end to e nd journey and relevant competitor landscape/best in class standards
Independently integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
Leads on creating Service Blueprints, detailed Customer Journey and process maps (Visio, Figma, etc.).

Optimise

Continually evaluates the effectiveness of the journey from a customer and business perspective, bringing external insights to the work
Role models a continuous improvement mindset

Orchestration

Coordinates and provides guidance for cross functional alignment on journeys
Understand cross-functional context and build alignment as needed
Displays leadership characteristics in line with the business s core values
Coaches, supports and develops customer journey managers to achieve personal and business objectives
Acts as a point of escalation for customer journey managers
Effectively manages team performance

Leadership

Responsible for the leadership of 30 business change colleagues (GSL only)
Coaches, supports and develops colleagues to achieve personal and business objectives
Acts as a point of escalation for business change team
Effectively manages team performance
Early adopter of change and drives organisational transformation at pace with a growth mindset.
Leads by example with personal integrity and promotes a collaborative and inclusive environment.

Understand

Confidently understands end to e nd journey and relevant competitor landscape/best in class standards
Independently integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
Leads on creating Service Blueprints, detailed Customer Journey and process maps (Visio, Figma, etc.).

Optimise

Continually evaluates the effectiveness of the journey from a customer and business perspective, bringing external insights to the work
Role models a continuous improvement mindset

Orchestration

Coordinates and provides guidance for cross functional alignment on journeys
Understand cross-functional context and build alignment as needed
Displays leadership characteristics in line with the business s core values
Coaches, supports and develops customer journey managers to achieve personal and business objectives
Acts as a point of escalation for customer journey managers
Effectively manages team performance

Product Owner