Product Manager - Conversational Banking

Key Responsibilities:

Product Strategy & Lifecycle:

• Drive the entire product lifecycle including strategy, planning, execution, and go-to-market activities for conversational solutions.
• Define, prioritize, and refine product features, requirements, and user journeys.
• Develop and manage product roadmaps aligned with organizational objectives.

Customer & Market Insights:

• Conduct market research, competitive analysis, and customer interviews to identify opportunities.
• Act as the voice of the customer while balancing business priorities, technology feasibility, and long-term vision.

Collaboration & Delivery:

• Partner with design, engineering, and transformation teams to ensure successful product delivery.
• Oversee IVR transformation initiatives and ensure integration with broader conversational strategies.
• Present and socialize key product milestones, updates, and performance metrics to VS & SVS level leadership.

Performance Tracking & Optimization:

• Continuously track performance, adoption, and customer satisfaction post-launch.
• Iterate product features based on feedback and insights for continuous improvement.

Must-Have Skills:

• Proven experience as a Product Manager with end-to-end product lifecycle ownership.
• Deep understanding of Conversational Banking, Chat, Messaging, and Conversational AI technologies.
• Hands-on experience with IVR transformation initiatives.
• Excellent stakeholder management skills at senior leadership levels (VS, SVS).
• Strong analytical and problem-solving abilities.
• Experience managing cross-functional teams across business, design, engineering, and transformation.
• Exposure to production management in regulatory environments.